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Service Tiers
Onsite Support
Targeted Clients
Supported Devices
Additional Services
Gold
24 x 7 x 365
Included up to 24 hours onsite diagnosis then hourly rate
Mid-Size and Small Business Solution
Business Operates outside of standard business hours and heavily on the weekends
Standard Businesses:
-Money Transaction Services
-Emergency Healthcare Services
-Website Hosting Services
-Banks
-Physical Security Companies
Workstation Management
-Desktops/Laptops
-Mobile Devices
Cloud Services
-Manage deployment of backup device
-Monitor and verify daily backups and retention periods are accurate
Silver
24 x 5 Monday Through Friday
Included up to 8 hours onsite diagnosis then hourly rate.
Mid-Size and Small Business Solution
Standard Business Hours with after hours support needed regularly.
Standard Businesses:
-Real Estate Brokers
-Hotels
-Construction
-Physical Security Companies
-Global Financial Trade Desks-
-Precious Metals Trade Desks
Server Management
-Physical Servers
-Virtual Servers
Disaster Recovery (DRaaS) / Backup-as-a-Service (BaaS)
-Manage deployment of backup device
- Monitor and verify daily backups and -retention periods are accurate
Bronze
12 x 5 Monday Through Friday 7AM - 7PM
Onsite Hourly Rate $125 Per Hour
Small Business / Education / Non-Profit Solution
Business operates 90% or greater during normal business hours.
Standard Businesses:
-Small Doctor Offices
-K-12 Education
-Churches
-Non-Profit Organizations
-Car Dealerships
Network Management
-Firewalls
-Access Points
-Routers
-Switches
Hardware-as-a-Service
-Servers
-Firewalls
-Switches
-Access Points