Service tiers

Choose  your plan

Service Tiers

Onsite Support

Targeted Clients

Supported Devices

Additional Services

Gold


24 x 7 x 365

Included up to 24 hours onsite diagnosis then hourly rate

Mid-Size and Small Business Solution


Business Operates outside of standard business hours and heavily on the weekends


Standard Businesses:

-Money Transaction Services

-Emergency Healthcare Services

-Website Hosting Services

-Banks

-Physical Security Companies

Workstation Management

-Desktops/Laptops
-Mobile Devices

Cloud Services
-Manage deployment of backup device
-Monitor and verify daily backups and retention periods are accurate

Silver


24 x 5 Monday Through Friday

Included up to 8 hours onsite diagnosis then hourly rate.

Mid-Size and Small Business Solution


Standard Business Hours with after hours support needed regularly.


Standard Businesses:
-Real Estate Brokers
-Hotels
-Construction
-Physical Security Companies
-Global Financial Trade Desks-
-Precious Metals Trade Desks


Server Management
-Physical Servers
-Virtual Servers

Disaster Recovery (DRaaS) / Backup-as-a-Service (BaaS)
-Manage deployment of backup device
- Monitor and verify daily backups and -retention periods are accurate

Bronze


12 x 5 Monday Through Friday 7AM - 7PM

Onsite Hourly Rate $125 Per Hour

Small Business / Education / Non-Profit Solution


Business operates 90% or greater during normal business hours.


Standard Businesses:
-Small Doctor Offices
-K-12 Education
-Churches
-Non-Profit Organizations
-Car Dealerships

Network Management
-Firewalls
-Access Points
-Routers
-Switches

Hardware-as-a-Service
-Servers
-Firewalls
-Switches
-Access Points